What to do After a Fire


Experiencing a fire can be overwhelming.

Once the flames are out and firefighters have left the scene, many residents are faced with difficult decisions, urgent questions, and the emotional impact of what has occurred. The Statesville Fire Department is committed to helping residents take the next steps toward recovery.

This page provides general guidance to help you understand what to expect after a fire and how to begin the recovery process. Additional, detailed information is available through a resource provided by the North Carolina Department of Insurance - Office of State Fire Marshal.

Immediate Steps After a Fire

In the hours and days following a fire, your safety is the top priority. Fire scenes can still pose hazards, including structural damage, hidden hot spots, and utility concerns.

After a fire, residents may need to:

  • Secure the property from weather, theft, or further damage
  • Contact their insurance provider as soon as possible
  • Arrange temporary housing if the home is not safe to occupy
  • Safely remove essential personal items when permitted
  • Be cautious of utilities, damaged wiring, and weakened structures

Fire department personnel and other agencies may assist with securing the site and providing direction during this time.

Meeting Immediate Needs

If you are unable to remain in your home, help may be available. Organizations such as the American Red Cross may provide short-term assistance including temporary shelter, food, medications, and clothing. Fire officials can help connect residents with available resources during this initial recovery period.

Beginning the Recovery Process

As recovery continues, residents may need guidance on:

  • Cleaning and salvaging belongings
  • Handling food, medications, and household items exposed to smoke or heat
  • Replacing important documents and records
  • Managing insurance claims
  • Understanding how and when it is safe to return home

These topics - along with checklists, safety cautions, and contact information - are covered in detail in the guide linked below.

Helpful Resource: After the Fire Guide

The “What to Do After the Fire” guide from the NC Department of Insurance - Office of State Fire Marshal was created to help residents navigate the recovery process after a fire. It includes practical advice, safety information, and step-by-step guidance compiled from trusted organizations and fire service professionals across North Carolina.

View the full “What to Do After the Fire” Guide from the NC Department of Insurance - Office of State Fire Marshal (PDF) here.

*Note: The information above and guide provided by the North Carolina Department of Insurance – Office of State Fire Marshal is intended as general guidance following a fire. Individual situations may vary.

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